Special Mobility Services, Inc.:  Medicaid Transportation Services

If you receive Medicaid and have trouble getting to and from your medical appointments, we may be able to help you. 

Who is eligible for transportation?

You may be eligible for transportation services if you have a current Medical Assistance Identification Card that you use to pay for your healthcare and you have no other way to get to and from your healthcare appointments.  Healthcare appointments must be for services allowed by your medical program. 

How to get a ride:

To get a ride, please telephone our Call Center.  We will ask you some questions to see if you are eligible for our services. 

Beginning January 1, 2015, our Call Center is open Monday through Friday from 8:00 am to 4:00 pm.  Here are the numbers to call to ask about eligibility or to schedule a ride:  You can also contact us by fax.

Voice:               (509) 534-9760  (local)
                                 (800) 892-4817 (toll-free)
     TDD:     (for people who are hearing-impaired)
                    (509) 534-8566 (local)
                    (800) 821-7167 (toll-free)
The Washington Relay Service is available for hearing-impaired callers.
You can also contact us by fax: 
Fax:                   (509) 534-6980 (local)
                    (800) 829-9915 (toll-free) 
 Telephone interpretation is available for all non-English language callers.

When to call:

We recommend that you call us at least 7-14 days ahead of your healthcare appointment to get a ride. The more notice you give us about your need for a ride, the more likely it will be for us to arrange transportation for you. We will accept requests up to a month in advance of your appointment. If you contact us with less than two business days' notice and your appointment is not for an urgent medical need, we may not be able to arrange transportation for you and we will ask you to reschedule your appointment.

Customer Survey:

Medicaid Transportation Survey

Information to have ready when you call:

  - Your current Services Card
  - Your complete pickup address
  - The name, address, and phone number of your medical provider
  - Your appointment time and date
  - The type of healthcare appointment you will go to (i.e. dialysis, dental, etc.)
  - Your return time, if known
Please also be ready to tell us about your special transportation needs.  Do you use a wheelchair or walker?  Do you have a personal care attendant?  Will you use an oxygen tank during your ride?  Do you travel with a service animal?

Kinds of transportation:

We will arrange appropriate transportation for you that is the least costly way  to get to your appointment.  We might give you a pass or token to take a bus to your appointment.  We might pay for a taxi, or if you have a car, we might pay for your gas. 
Here are some of the ways you might be transported to your appointment:
- Public transit tickets and passes  
- Fuel vouchers and mileage reimbursement
- Volunteer drivers
- Taxi cab
- Wheelchair accessible van
- Train or intercity bus
Additional information: 
You can visit the Transportation FAQ page to get more information about our transportation services.  
In addition, the Washington State Health Care Authority website contains more information about the Medicaid transportation program.  Their website can also help you  find out how to contact agencies that serve other parts of the state.

You may report suspected Medicaid fraud to:
                    1-800-562-6906  or  HotTips@HCA.wa.gov